Please consider when purchasing your unique and one of a kind piece:
With our Pio Pio collab collection, we do our best to give you the highest quality handcrafted pieces from the Philippines. Our team tries their very best to photograph, and represent each product design and colors as best we can on screen.
Straps are all handmade and one of a kind. Each strap will vary slightly in center design, order of blanket stitch and may not be an EXACT match to the strap in the photo.
Costs for returns and exchanges due to slight variation in design will be shouldered by the buyer and will be considered as 'change of mind'
Delivery Times
We will do our best to deliver your order within the estimated delivery time. During promotions, sales or holidays, ship time may be delayed. Orders received on weekends and holidays will be processed the following business day.
| Country |
Transit Times |
| Spain |
24 hours |
| France, Portugal |
2 - 3 days |
| Germany, Austria, Italy, Luxembourg, Netherlands, UK |
3 - 4 days |
| Denmark, Belgium, Poland, Sweden, Switzerland Rest of Europe |
4 - 5 days |
*Times for paid express shipping. Should you wish to receive your order right away, we recommend that you pay express shipping.
*Products from the new collections may take up until 1 week for all countries.
Shipping outside the European Union
For international orders, please note that we are not responsible for paying duties, customs, taxes, or tariffs once your package arrives at its destination country.
We have a 30-day return policy. We accept all returns and exchanges with no questions asked! That's how confident we are about our products ;) However, it must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
To return/refund an item:
1. Write us at shopviajecitoeu@gmail.com stating your order number. We will answer within 48h. Please note that we do not cover the shipping costs.
2. Once we've received your return, we'll inspect it thoroughly to make sure it is 100% ok.
3. If it is, we will process your refund within 7 days.
4. Please note that 'Sale' items are never eligible for a return or exchange.
SPLASH COLLECTION
BODY:
After every use, you may rub the outside with any disinfectant or baby wipes. Be careful not to use extremely strong disinfectant as the powdery finish that you love may rub off over time.
For a more thorough cleaning turn your Splashkit inside out and wash the liner with soap and water. Leave kit open, inside out in a dry place to dry.
ACCESSORIES:
Most of our Splash Collection accessories are waterproof and may be washed with mild soap and water mix and / or disinfectant wipes. For our vegan leather straps, a quick wipe with a damp cloth will do!
HOW TO ATTACH / DETACH YOUR SPLASH COLLECTION STRAPS
1. Pick-up your strap or bag ears, flip it around to find their button sleeves.
2. Line up each button hole with our Viajecito Original Splashkit Buttons
3. Button them on like you would on a t-shirt!
**To keep as sustainable as possible, all our button sleeves are made with excess fabric from our bag liners. It may take a couple of tries to get the snug sleeves on to your Splashkit, but you will get the hang of it!
TOTES
LINER:
Hand wash liner or machine wash gentle in cold water. Leave to air dry.
DO NOT put in the dryer as shrinking may occur.
STRAPS:
Hand wash straps or put in laundry net and gentle wash cold.
BODY:
After every use, you may rub with any disinfectant or baby wipes. For a more thorough cleaning, use a soft sponge with gentle soap and water mixture to rub off accumulated dirt.
HOW TO ATTACH / DETACH YOUR TOTE LINING & STRAPS
1. Unpack your canvas liner and lay it flat.
2.
Unscrew strap knobs from the inside of your tote.
3.
Line up the holes in your liner to the bag screws. Insert.
4. From the inside, screw on strap knobs tightly so nothing is left loose.
5. To remove liner, repeat these steps backwards.
