Returns & Exchanges

We have a 30-day return policy. We accept all returns and exchanges with no questions asked! That's how confident we are about our products ;) However, it  must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To return/refund an item:  

1. Write us at shopviajecitoeu@gmail.com stating your order number. We will answer within 48h. Please note that we do not cover the shipping costs.

2. Once we've received your return, we'll inspect it thoroughly to make sure it is 100% ok.

3. If it is, we will process your refund within 7 days.

4. Please note that 'Sale' items are never eligible for a return or exchange.